When is the right time to spend your usability budget?
Understanding how well something is used is not a new concept, it just seems that way when new technologies appear. In fact, the word ‘usable’ dates back to the 14th century. In today’s world, ensuring usability requires an ever-increasing diversity of techniques. User testing is simply one of the techniques that can be employed: often, this means watching videos of users struggling with an apparently finished design.
