Investigation into the accessibility of travel company websites

Our latest piece of accessibility research identifies Ryanair as the worst travel company for providing their customers online with an accessible experience.

Across the board, the top ten travel websites in the UK are falling short on accessibility. First Choice and Travelodge were rated the best of a bad bunch and even then failed to achieve even the basic level of web accessibility.

Nomensa’s report looks at the UK’s top ten travel company websites, including; First Choice, Travelodge, lastminute.com, Easyjet, Thomson, Travel Republic, British Airways, Expedia, Thomas Cook and Ryanair.

The 27 page report audited all websites against the WCAG 2.0 Level AA criteria, however none of the travel websites achieved the basic Level A. So what does this mean? Each of the websites included in the report are leaving themselves dangerously open to legal proceedings against the Equality Act 2010.

Nomensa want to encourage these travel companies to prioritise online accessibility just as they do offline. Would we be so blazé over these companies not providing disabled access to their aeroplanes or accommodation?

To download the whitepaper, please fill out the form below.