4 May 2005
Oxford City Council has commissioned a review in to the access of its online services in order to improve customer service and efficiency by further exploiting e-government technology.
The review will analyse the council's current arrangements for handling customer interactions, build a model to analyse the resources used, and make recommendations as to how customer interactions can be handled more efficiently and effectively in future.
Oxford City Council hopes that streamlined systems will help achieve the goal 2.5 per cent efficiency savings over the next three years as laid out in the Gershon review.
With this in mind the council has been developing a range of ICT-based customer services solutions to increase the quality and range of services accessible through each service channel.
Developments include a new transactional website covering the range of Council services.© DeHavilland Information Services plc
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