25 June 2007
Directgov recently commissioned a survey that reveals the nation’s wish list for online services. The study included a varied audience including parents, teenagers, over 50s, motorists and disabled people and asked them what one service they want to be available online. The survey results provide an interesting vision for the future of what is provided online.
Reporting crime and bad drivers, having job interviews, calculating carbon emissions and truancy alerts for parents are just some of the services that Britons long to have access to online, according to the research.
Below is a sample of the top answers found when asked what service users would like online:
- ‘No show’ truancy alert if child doesn’t arrive at school (wanted by parents);
- Taking a virtual tour of colleges or universities (14-18 year olds);
- Guide to local services for older people (over 50s);
- Renew car tax online (motorists);
- Personalised journey planners mapped by accessibility (disabled people).
Jayne Nickalls, Chief Executive Officer of Directgov explains the thinking behind the research: “With two thirds of our sample saying that the internet is invaluable in helping them to manage their lives, this project helps us to understand what information people want and scope to out the future of online services. Although each group has different needs and priorities, some themes did emerge; staying connected with friends and family, saving time and hassle by increasingly moving to web-based contact with public services and tools that enhance life experiences."
Directgov brings together the widest range of public service information and services online. Produced by the Central Office of Information, Directgov provides information from across UK government departments on topics ranging from travel safety and parental leave to special educational needs and local NHS services.
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