Expert reviews are a cost effective method of highlighting major online service issues, providing tangible recommendations for improving usability and driving the adoption of e-channels.

Our expert analyses can focus on a set number of services, typically key priority services being marketed through both local and national Take Up campaigns.

Nomensa's expert analysis covers:

  • Appearance and design;
  • Site structure and navigation design;
  • Form design and error handling for transactions;
  • Optimised user journeys for online services.

A detailed, visual report, will be supplied with your expert analysis, describing the issues and recommendations for your website.

Additional options include:

  • A presentation on the findings, usability consultants will discuss recommendations with you, your executives and/or your developers;
  • Integration assistance, where our usability and development consultants help you to implement recommendations;
  • Campaign strategy, where our marketing and usability consultants work together to help you drive take up of e-channels.

Nomensa has expert knowledge and advice that incorporates good practice and vast local authority commercial experience. Expert reviews take one week per service, with time savings for multiple services.

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