Accessibility is an integral part of Customer Experience (CX) and subject to all the same risks and opportunities. In this article, Alastair Campbell, Director of Accessibility, and Alex Metcalf, UX Consultant, explore how accessibility supports CX excellence.
All posts by Alastair Campbell
NHS Web accessibility - Who does what?
Alastair Campbell - Director of Accessibility and Co Chair of the WCAG Accessibility Guidelines Working Group - explores how Nomensa recently worked with NHS UK to define the accessibility responsibilities for the design and development process.
New accessibility law for public sector websites and apps
The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 is a new UK law that came into effect on 23rd September and is intended to make all Public Sector websites and apps more accessible. Our Director of Accessibility and co-chair of the WCAG working group, Alastair Campbell, looks into what this law covers.
What you need to know about WCAG 2.1
The latest update to the WCAG, version 2.1, has now been launched. In this blog post, Alastair Campbell Co-Chair of W3C's Accessibility Guidelines Working Group and our Director of Accessibility - looks at the practical testing and impact for teams using it.
How to use web accessibility guidelines
Alastair CampbelI, Nomensa's Accessibility Director and co chair of the W3C's Accessibility Guidelines working group explains what W3C’s web accessibility guidelines are and the best ways of using them.
Security and accessibility parallels
Security and accessibility have a lot in common. Not that tackling one necessarily helps the other, but that the way you tackle them needs to be similar as they both affect the design and development from the start. This article explores the similarities these two factors have and how to best approach them.
Accessibility and Externalities
Alastair Campbell, Director of Accessibility at Nomensa and speaker at Interact London discusses the costs of accessibility, which can be seen in economic terms as 'externalities' and the ROI an accessible site can unlock.
Improving travel website accessibility
Web accessibility can increase customer satisfaction, generate revenue, improves brand loyalty and can even enhance search engine performance. It’s also a legal requirement under the Equality Act 2010. But how many travel companies recognise this potential?
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