All posts by Alex Metcalf

Five digital tactics to beat service overload

Published
28th April 2020
by 
Alex Metcalf and Simon Norris
Category:
Five digital tactics to beat service overload

COVID-19 has resulted in unforeseen demands on many organisation's digital infrastructures. Here, Nomensa CEO Simon Norris and UX consultant Alex Metcalf, share their expertise on how UX measures can help overcome service overload.

Is your business suffering from experience drag?

Published
27th January 2020
by 
Alex Metcalf and Simon Norris
Category:
Is your business suffering from experience drag?

Experience drag is a long-term build-up of poor UX design and management decisions that drag you back when you try to create great digital experiences. Simon Norris and Alex Metcalf explore the antidote.

The Customer Focus Canvas: A free tool for improving your organisation’s customer focus

Published
12th November 2019
by 
Simon Norris and Alex Metcalf
Category:
The Customer Focus Canvas: A free tool for improving your organisation’s customer focus

What does customer focus look like in practice and how do you elevate your organisation from your current level of customer focus to a new level of excellence? Simon Norris and Alex Metcalf explore through their recently developed Customer Focus Canvas.

How to improve your UX capability

Published
14th October 2019
by 
Simon Norris and Alex Metcalf
Category:
How to improve your UX capability

Great experience has no ceiling and is hard to copy. In this blog post, Simon Norris - Nomensa's CEO and Co-Founder - and Alex Metcalf - UX Consultant - explore how you can deliver customer experience that's light years ahead of your competition and there’s little they can do about it.