Robin Nash, UX consultant, and Alistair Duggin, Principal Accessibility Consultant, explain how investing in your on-site search functionality can boost your sales and improve your users' experience.
All posts for "UX Research" category
What I've learnt through Beta as a UXer
UX Consultant Amber Polley takes us behind the scenes on a GDS Beta project. Read her five key pieces of advice for any UXer starting a Beta project.
Does your website need a UX health check?
Brendan Lancaster - Senior UX Consultant - looks at some simple ways to perform a UX health check of the effectiveness of your digital service, suggesting ways to measure what’s needed to optimise your online customer journeys.
What's the difference between a user experience (UX) designer and a UX consultant?
Companies are increasingly realising the importance of user experiences in their digital endeavours and in this article, Manisha Attar - Senior UX Designer - explores the differences between a UX Designer and UX Consultant.
What is ethnographic research?
Joe Knowles - Principal UX Consultant - looks at how ethnographic research provides rich and deep user insights and explores why it is often overlooked and underused.
Six signs you need a content strategy
Copywriter Lauren Ellis takes aim at six of the most common content strategy pitfalls she's come across and shares some advice on what you can do about them.
The value of effective ‘one-team’ collaboration
Phil Jenkins - Principal UX Consultant - gives the example of our work with NHS Digital to demonstrate how collaboration is key to ensuring successful delivery of projects and building mutually beneficial long-term relationships.
Seeing Differently - Asking ‘What if?’ to power thinking
Asking ‘What if’ expresses our intolerance to accept the status-quo and our intent to approach challenges and opportunities from a different perspective. In this article, Tim Blass - Principal UX Consultant - looks at why your organisation’s future success rests as much in your users’ hands as anyone else’s.
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