All posts for "checkout" tag

Trust in the Checkout

Published
23rd November 2010
by 
Juliet Richardson
Category:
Trust in the Checkout

We have just published our latest research report. This report showcases the findings from a detailed piece of research in which we reviewed the checkout processes of ten of the top online retailers in the UK. The list included “pure-play” retailers such as Amazon and Play, as well as high street names, like Next, Debenhams and B&Q.

Why are sites that should know better still making the same old mistakes with their checkout process?

Published
2nd July 2010
by 
Juliet Richardson
Category:
Why are sites that should know better still making the same old mistakes with their checkout process?

Why are big-name pure play sites like Amazon, Very and ASOS losing up to £420 million a month in lost sales?

According to a recent report by Moneybookers, some popular online stores have painfully slow checkouts. Reportedly, some of the worst offenders were “pure play” sites such as Very.co.uk (with a checkout time of 6 minutes 45 seconds), Amazon (5 minutes, 38 seconds) and ASOS (4 minutes, 36 seconds). By Moneybookers’ calculation, this potentially translates into £420 million a month in lost sales.