Joe Knowles - Principal UX Consultant - looks at how ethnographic research provides rich and deep user insights and explores why it is often overlooked and underused.
All posts for "service design" tag
How Adobe Experience Manager (AEM) can support your experience design
Lonie Benney - Principal AEM Developer at Nomensa - looks at how to make full use of the powerful Adobe Experience Cloud suite.
UX Design is not a Desk Job
Aled, one of our Senior UX Consultants spent a day riding in an ambulance as part of a UK-wide service UX design project. Here are his thoughts.
Making Sense of the Cross Channel Experience
More and more in recent years we are being asked to consider wider design problems than simply websites. The long predicted age of ubiquitous computing is fast approaching (or is already here). The layers of information are continuously building up and a method of representing them is now more important than ever.
In this post I share some thoughts for helping users form a consistent conceptualisation of a system. The aim being to design more meaningful cross channel experiences for users, irrespective of their chosen method of interaction.