All posts for "service design" tag

Making Sense of the Cross Channel Experience

19th July 2012
Jon Fisher
Making Sense of the Cross Channel Experience

More and more in recent years we are being asked to consider wider design problems than simply websites. The long predicted age of ubiquitous computing is fast approaching (or is already here). The layers of information are continuously building up and a method of representing them is now more important than ever.

In this post I share some thoughts for helping users form a consistent conceptualisation of a system. The aim being to design more meaningful cross channel experiences for users, irrespective of their chosen method of interaction.