Account Manager/Senior Account Manager

Bristol or London

Since 2001, Nomensa has been designing experiences that have reached millions of people. We are one of the largest and most respected specialist UX design agencies in Europe, with around 100 talented staff in Bristol, London and Amsterdam.

Based on a strong 2021 agency performance and projected growth into 2022, we have a vacancy within our Client Services team and are looking for a strong Account Manager (potentially Senior Account Manager, dependant on experience) to join Nomensa, in our Bristol HQ.

What you’ll be doing

As part of the Account Management team at Nomensa, you’ll be managing a varied portfolio of exciting accounts in the commercial, charity and government sector.

Working on cutting-edge and interesting technical projects, you’ll be the ‘voice of the client’ at Nomensa. Advocating their needs and making sure that the work we do matches their objectives, and helps them to reach their strategic goals. It’s a commercial role, so you’ll also be involved with pitches, and crafting and curating proposals for the work that we do. You’ll be instrumental in setting your clients’ strategy too, and helping them stay ahead of the curve, so that they can exceed customer expectations with great UX, service design, development and accessibility.

Why you’ll love us

Our people love working here, it’s a supportive working environment where you can expect to work with, and learn from, teams of highly collaborative practitioners. We are one of the few companies within the UK to achieve gold standard accreditation by Investors in People and are a genuine meritocracy. We are committed to giving our people a supportive platform for ongoing career development, and you’ll have a variety of projects to work on for well known clients in the commercial, charity, and government sectors.

Specifically in client services, Account/Senior Account Managers receive a performance related bonus, and work closely with our Bid Management, Business Development and Marketing teams, so you have plenty of people to collaborate with.

We work hard at creating an exciting, collaborative environment where we have one focus: humanising technology. The people you will be working with are passionate, have a relentless pursuit of excellence and take pride in their work. If this sounds like it would be a good fit with your own values and ethos, then we would love to hear from you.

What we need from you

You must be excited by autonomy and understand what it’s like to be a great client partner in an agency – proactively guiding the client relationship. Someone who is very commercial, with experience of growing accounts and picking up new business activities will be desirable.

You’ll have experience managing projects that are technical in scope/involving the development of web applications. To be considered at the Senior Account Manager level, you will bring a track record of leading long-term client relationships with proven commercial success. You’ll be skilled at meeting with stakeholders of different backgrounds and levels within an organisation and you’ll need to be a great communicator, with a passion for digital best practice, design, and user experience. Again to be considered at the Senior level, we’d want to see a history of managing senior stakeholders and guiding this narrative.

Nomensa are experts in usability, user research, accessibility, web design, development, service design and beyond, so in this role we’re looking for someone who has a great eye for detail and a passion for learning on the job. We can offer you the opportunity to work for one of the most respected names in the industry, with some of the brightest minds in UX and technology all around you.

How to apply

To apply, upload your CV to our recruitment site with a covering email and indication of which level role (Account Manager / Senior Account Manager) you would like to be considered for. The closing date for applications is Tuesday 7th December, so upload your application ASAP!

Note, the role is full-time although we are open to applications for a 0.8FTE. The role can be based in Bristol or London. Our Bristol roles are currently hybrid working (i.e. WFH and office based) and London roles WFH with occasional travel to Bristol.


  • Salary depending on experience and location + performance related bonus
  • Benefits which include 25 days holiday (rising to 30 days), your birthday off, pension, BUPA wellbeing, Employee Assistance Programme, Perkbox benefits, life insurance, cycle to work, time off for charity work

Nomensa is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.