Principal Experience Delivery Consultant


Nomensa is a strategic experience design agency. Combining our experience in psychology, interaction design and technology, we transform digital experiences.

We work hard to understand people, their emotional reaction to design and create exciting digital interactions in response to this. We have one of the largest specialist teams in Europe, who work with our large, diverse client base across multiple private and public sectors. We design award winning digital experiences that have benefitted millions of people. From blue chips to start-ups, from Deliveroo to the NHS, whatever the sector, we deliver experience excellence.

We have ambitious growth plans, and with over 140 staff across Bristol, London, and Amsterdam, we now have an exciting opportunity for a Principal Experience Consultant to join our Experience Delivery team in Bristol.

Why choose Nomensa?

Our people love working here, it is a supportive working environment where you can expect to work with, and learn from, teams of highly collaborative practitioners. We are one of the few companies within the UK to achieve gold standard accreditation by Investors in People and are committed to giving our people a supportive platform for ongoing career development. Whatever your role, we work hard to understand career aspirations, formulate plans to support personal development and provide meaningful opportunities to develop experience and capabilities.

We support flexibility and are currently enabling hybrid working, so that teams can come together to collaborate and integrate, as well as maintaining the flexibility to work from home. We work hard at creating an exciting, collaborative environment where we have one focus: humanising technology. The people you will be working with are passionate, care deeply about quality and excellence and take great professional pride in their work. If this sounds like it would be a good fit with your own values and ethos, then we would love to hear from you.

Life in Experience Delivery

In the Experience Delivery team we look after large scale end to end UX, Design and build projects. Our team is made up of creative technologists, UX Designers and Strategic UX leaders. We work with the wider Nomensa Studio team to provide leadership and guidance to large multidisciplinary teams as they take clients problems from research and problem framing through to cutting edge design and technology implementations. Both strategic and creative thinking are at the centre of everything we do whilst we also keep an eye on delivering quality for our clients.

The team is made up of a Head of Experience Delivery with a layer of Principal consultants leading and mentoring senior and junior team members. The team have regular practice groups and surgery sessions to collaborate and learn from one another as well as training and inspirational sessions covering disciplines across the range of UX, Design and Tech.

The Experience Delivery team is approximately 13 in number and growing all the time as Nomensa wins more and more complex and exciting technology projects.

What you’ll be doing

As Principal Experience Consultant at Nomensa, you will be responsible for leading in evolving Nomensa’s end to end experience delivery process, alongside other Principal Experience Consultants, and the Head of Experience Delivery. You will:

  • Develop an understanding of our client’s business environment and strategy by facilitating workshops and activities with stakeholders to map and understand business and product ecosystems.
  • Act as a client partner, championing content/storytelling/providing digital innovation whenever possible;
  • Oversee UX research activities and support the analysis and translation of insights;
  • Support in the development of clear and engaging UX visions to inspire both clients and practitioners to deliver exceptional experiences.
  • Be coaching and mentoring more junior members of the team, to inspire team members to create exceptional work.

What we’re looking for

We’re looking for someone with in-depth experience working and leading in User Experience, UX Design or Experience Delivery, with experience/ in developing roadmaps and collaborating with internal and external stakeholders to deliver ground-breaking solutions. We’re looking for someone who has a passion for innovation and future-thinking in the world of UX, Design and Experience Delivery and has an understanding of technology and what it can do for people.

We are also looking for those who can lead and inspire others as well as participate in thought leadership activities and events to represent themselves as individuals as well as Nomensa.

We want someone who thrives on working with diverse range of skills and people and can think about client’s problems at many different zoom levels whilst leading large scale programmes of work in a commercially savvy and strategic way.

This role also supports the business in creating exciting plans for programmes of work and creates sales and pitches to continue to win work and grow the team.


  • 25 days holiday (rising to 30 days based on length of service)
  • Your birthday off
  • Option to buy and sell holiday
  • Summer Fridays
  • Pension Contribution
  • BUPA cashback plan
  • Employee Assistance Programme
  • Perkbox benefits
  • Life insurance
  • Cycle to work
  • Time off for charity work

The application process

The closing date for applications is: 12th August

To apply, upload your CV and a covering letter telling us why you’d be a great fit for this role and Nomensa. This role is full-time although we are open to applications for a 0.8FTE or job share arrangement.

Interview Adjustments - We will do everything possible to create the best experience for candidates, however we appreciate interviews can be challenging. So, please let us know if we can make any adjustments to make you more comfortable or confident. We’re happy to provide extra time or flexibility on assessments, have a chaperone on the interview, provide questions up front, or other suggestions to enhance your experience.

Sophie, our Talent Acquisition Manager can help with any questions -

Nomensa is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.