Senior Account Manager

United Kingdom

Nomensa is a strategic experience design agency. Combining our experience in psychology, interaction design and technology, we transform digital experiences.

We work hard to understand people, their emotional reaction to design and create exciting digital interactions in response to this. We have one of the largest, most talented teams of specialists in Europe, who have designed award winning digital experiences that have reached millions of people.

We have ambitious growth plans, and with over 100 staff across Bristol, London, and Amsterdam, we now have an exciting opportunity for an Account Manager to join our Client Services team in Bristol.

Why choose Nomensa?

Our people love working here, it is a supportive working environment where you can expect to work with, and learn from, teams of highly collaborative practitioners. We are one of the few companies within the UK to achieve gold standard accreditation by Investors in People and are committed to giving our people a supportive platform for ongoing career development. Whatever your role, we work hard to understand career aspirations, formulate plans to support personal development and provide meaningful opportunities to develop experience and capabilities.

We support flexibility and are currently enabling hybrid working, so that teams can come together to collaborate and integrate, as well as maintaining the flexibility to work from home. We work hard at creating an exciting, collaborative environment where we have one focus: humanising technology. The people you will be working with are passionate, care deeply about quality and excellence and take great professional pride in their work. If this sounds like it would be a good fit with your own values and ethos, then we would love to hear from you.

What we are looking for

You must be excited by autonomy and understand what it’s like to be a great client partner in an agency – proactively guiding the client relationship. Someone who is very commercial, with experience of growing accounts and picking up new business activities will be desirable.

You’ll have experience managing projects that are technical in scope/involving the development of web applications. To be considered at the Senior Account Manager level, you will bring a track record of leading long-term client relationships with proven commercial success. You’ll be skilled at meeting with stakeholders of different backgrounds and levels within an organisation and you’ll need to be a great communicator, with a passion for digital best practice, design, and user experience. Again to be considered at the Senior level, we’d want to see a history of managing senior stakeholders and guiding this narrative.

Nomensa are experts in usability, user research, accessibility, web design, development, service design and beyond, so in this role we’re looking for someone who has a great eye for detail and a passion for learning on the job. We can offer you the opportunity to work for one of the most respected names in the industry, with some of the brightest minds in UX and technology all around you.


  • Competitive salary
  • Hybrid working (2 days in the office per week, greater flexibility can be discussed)
  • 25 days holiday (rising to 30 days based on length of service)
  • Your birthday off
  • Option to buy and sell holiday
  • Summer Fridays
  • Pension Contribution
  • BUPA cashback plan
  • Employee Assistance Programme
  • Perkbox benefits
  • Life insurance
  • Cycle to work
  • Time off for charity work

The Recruitment Process

To apply, upload your CV and a covering letter telling us why you’d be a great fit for this role and Nomensa. [This role is full-time although we are open to applications for a 0.8FTE or job share arrangement.]

The closing date for applications is: Monday 24th January

Interview Adjustments - We will do everything possible to create the best experience for candidates during our recruitment process, however we appreciate interviews can be challenging for some. Therefore, if we can make any adjustments to make you more comfortable or confident, please let us know. We’re happy to allow flexibility on assessments, provide extra time for assessments/tests, have a chaperone on the interview with you, provide questions up front, or other suggestions that will enhance your experience. To discuss this in more detail, please contact our Talent Acquisition Manager, Sophie -

Nomensa is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.