Senior IT Manager


Nomensa is a strategic experience design agency. Combining our experience in psychology, interaction design and technology, we transform digital experiences.

We work hard to understand people, their emotional reaction to design and create exciting digital interactions in response to this. We have one of the largest specialist teams in Europe, who work with our large, diverse client base across multiple private and public sectors. We design award winning digital experiences that have benefitted millions of people. From blue chips to start-ups, from Deliveroo to the NHS, whatever the sector, we deliver experience excellence.

We’ve grown significantly in the past two years and have ambitious growth plans for the future. With over 140 staff across Bristol, London, and Amsterdam, we now have an exciting opportunity for a Senior IT Manager to join us in our Bristol office.

Why choose Nomensa?

We’ve created a supportive working environment where you can expect to work with, and learn from, teams of highly collaborative practitioners. We are one of the few companies within the UK to achieve an Investors in People gold standard accreditation and are committed to giving our people a supportive platform for career development. “Be human” is one of our values for a reason; we care about our people. We have Chief Happiness Officers to support our social stuff and beyond to help bring fun and enjoyment into the workplace and our mental health 1st aid trained Wellbeing Officers will support you on those tougher days.

We’re proud of our culture, so why not hear about it from our people? I love the people and the culture at Nomensa, I do have truly wonderful colleagues and I get to enjoy my working day with some really brilliant people around me - Ashleigh, Account Director

We support flexibility and are currently enabling hybrid working, so that teams can come together to collaborate and integrate, as well as maintaining the flexibility to work from home. We work hard at creating an exciting, collaborative environment where we have one focus: humanising technology. The people you will be working with are passionate, care deeply about quality and excellence and take great professional pride in their work.

The role

You will be responsible for developing, coordinating and maintaining our internal IT infrastructure and security needs (hardware, software and services). We are growing fast and have an appetite to continuously improve what and how we do things, so you’ll need to have the experience to help us scale our IT and an enthusiasm for process and systems improvement.

You’ll be technically proficient, well-versed in all the areas the role entails, from managing our service desk (currently using Jira) and our software licences through to managing the documentation for our accreditations such as ISO 27001 and our asset inventory.

Reporting to our Tech Director, as lead of a business service function you’ll get to collaborate with colleagues across the business and work on a variety of projects that will be on the team roadmap you will help to create. You’ll care about developing your team and supporting their personal growth and acquisition of technical capabilities and will be passionate about building a high performing team culture with excellent service delivery at its heart.

What we’re looking for

  • Substantial experience in IT management and ideally in a comparable role
  • Experience with or knowledge of programming languages and operating systems (O365, Sharepoint, MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring
  • Experience with cloud (AWS/Azure) environment
  • Expertise in data centre management and data governance
  • Hands-on experience with computer networks, network administration, network installation and network security
  • Professional IT certifications desirable
  • Information Technology Infrastructure Library (ITIL) framework certification desirable
  • Certified Associate in Project Management (CAPM) preferred
  • TOGAF certified desirable
  • Information Systems Security Certification (CISSP) or Certified Information Security Manager (CISM) desirabl
  • A great team manager with experience of successfully developing and managing a team
  • An effective team player with a proactive, “can do” attitude
  • Someone with experience of managing multiple stakeholders and who build effective working relationships across all parts of their role

Note: We have one role which can be hired at either Account Manager or Senior Account Manager level.


Our benefits for UK employees include:

  • Time to recharge: 25 days holiday (rising to 30 with length of service), your birthday off, holiday transfer scheme (up to 5 days), Summer Fridays
  • Health & Wellbeing: BUPA cashback scheme (enhancing to BUPA medical insurance with service), 24/7 EAP, life insurance, cycle to work scheme
  • Financial wellbeing: competitive salaries and annual pay reviews, company pension contribution, Royal London financial wellbeing service
  • Life outside of work: currently enabling hybrid working, employee discounts scheme, time off for charity work, regular socials and fun events arranged by our Chief Happiness Officers!

The application process

The closing date for applications is: 30th September

If you’re excited about working for us and don’t have all the skills listed here, but have relevant experience or transferable skills, we would love to hear from you. We understand it can be off-putting to apply if you don’t tick every box, but our culture is richer for the diverse backgrounds of our employees, and you may be exactly what we’re looking for!

Interview Adjustments - We will do everything possible to create the best experience for candidates, however we appreciate interviews can be challenging. So, please let us know if we can make any adjustments to make you more comfortable or confident. We’re happy to provide extra time or flexibility on assessments, have a chaperone on the interview, provide questions up front, or other suggestions to enhance your experience.

Sophie & Corrie in our Talent team can help with any questions -

Nomensa is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.