Systems Administration Apprentice


Nomensa is a strategic UX agency, known across Europe as being one of the first names in user centred design, with one of the largest, most talented teams of user experience professionals and technologists in Europe. Since 2001, we have designed award-winning digital experiences that have reached millions of people.

With almost 100 staff across Bristol, London and Amsterdam, we now have an exciting opportunity for a Systems Administration Apprentice to join our Bristol HQ.

Why you’ll love us

Our people love working here, it’s a supportive working environment where you can expect to work with, and learn from, teams of highly collaborative practitioners. We are one of the few companies within the UK to achieve gold standard accreditation by Investors in People and are a genuine meritocracy. We are committed to giving our people a supportive platform for ongoing career development, and you’ll have a variety of projects to work on for well known clients in the commercial, charity, and government sectors.

We work hard at creating an exciting, collaborative environment where we have one focus: humanising technology. The people you will be working with are passionate, have a relentless pursuit of excellence and take pride in their work. If this sounds like it would be a good fit with your own values and ethos, then we would love to hear from you.

What you’ll be doing

You’ll be supporting the internal IT function of Nomensa, working with the Systems Administrator and Operations team to ensure the smooth running of our internal systems. As you gain experience within the team, you will develop the necessary skills to become the first point of contact for our clients, monitoring and maintaining our Jira service desk and tracking tickets to resolution.

With a passion for IT, technology, and new developments, you’ll manage our hardware asset tracking, working with suppliers and clients, to set up and configure systems and deploy new applications and software. You’ll also help to troubleshoot system and network problems, diagnosing then solving issues and preparing monthly reports to highlight any trends.

Nomensa’s ISO 27001 accreditation is really important for the business, so you’ll get to learn all about this Information Security standard and be involved in audits and checks etc. to support our compliance.

This is a varied role that will give you excellent practical experience. During the course of your apprenticeship, you will compete a Level 3 Information and Communications Technician qualification. Over an 18-month period, you will build a portfolio of evidence and complete various assignment. You will attend college once a week (either at the college campus or on Microsoft teams) and will be supported by an external assessor throughout the programme, This is a fantastic way to earn as you learn!

What we’re looking for from you

  • We are a busy and fast-paced business, so some previous experience in IT or technology would be helpful but is not essential as this role will provide the opportunity to learn.
  • If plenty of variety in your day and getting involved in all sorts of new experiences motivate you, and you’re keen to kickstart your career then please apply!
  • You’ll be great at organising, prioritising and multi-tasking even when everything is a priority! Problem solving is a real strength of yours, as are your communication skills and ability to get along and build effective relationships with a wide range of people whether they are technical or not.
  • An interest or passion with working with technology.

How to apply

Please upload your CV with a covering email that tells us why you’d be great for the role. We’re looking for someone to start ASAP so upload your application now! The closing date for the role is Tuesday 7th December.

This is a Bristol office role. Whilst our Bristol based roles are currently hybrid working (i.e. WFH and office based) we expect this role to be full-time office based in the future.


  • Competitive salary in line with Apprentice programs
  • 25 days holiday (rising to 30 days based on length of service)
  • Your birthday off
  • Pension: 4% Nomensa, 5% employee
  • BUPA cashback plan
  • Employee Assistance Programme
  • Perkbox benefits
  • Life insurance
  • Cycle to work
  • Time off for charity work

Nomensa is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.