In today’s connected world social proof is both observable and quantifiable. It influences your customers and everyone else connected to them. Understanding this dynamic and fluid environment is vital to delivering a commercial advantage in todays experience economy.

Our social strategy services combine our expertise in UX research, UX design and web development to deliver a vision that works across your entire digital estate. A vision that ensures your organisation is positioned to understand how best to meet the needs of your customer base. 

Our social strategy services can help you to become a more responsive helping you to develop:

  • Social across your business
  • A digital vision and roadmap for the future
  • Supporting the digital transformation of your business
  • Developing an end to end approach to your customer experience
  • Providing a content strategy to help and guide the creation, maintenance and governance of content

In order to develop a social strategy that will deliver true value to your organisation we will work collaboratively with your teams to focus attention on the connection between your customers' experiences and your business objectives.

We start with an in-depth review of your organisation, your online footprint and digital assets, as well as breaking down your target audiences and how they are behaving online. From this we develop a social strategy with targeted objectives and tangible KPIs linked to your business goals.  This ensures that all activity is strategically aligned to the results you want to achieve and can be communicated effectively across the business so that all activity is well integrated to have the biggest impact.

Once the strategy is complete, we develop detailed activity timelines, a social policy and guidelines and a roadmap to keep you on track. As part of our listen learn and respond approach we monitor and track results on an ongoing basis and work with you to tweak activity as and when required.

To find out more about how we can help you with your social media strategy, call us on 0117 929 7333.

Read more about social media on our blog: 

Where UX and Social Data Touch