Get an independent, objective assessment of experience capability across your organisation.
What is the commercial cost of poor execution when targeting experience excellence? Many organisations are surprised by their lack of progress; they have high expectations and throw resources at some of the right elements, but many parts of their organisation are simply not yet ready to deliver it.
Using a six-scale analysis, our Experience Assessment identifies any parts of your organisation that are not delivering Customer Experience to their maximum potential. You receive practical, actionable recommendations to improve that capability to its market-leading potential.
The assessment is for any organisation that is:
- Broadly confident in their overall strategy but is struggling to coordinate all their individual activities to deliver and make a difference to the end experience
- Ready to progress beyond testing and wireframes, by operationalising excellent experience and aligning the business around customer focus