They asked Nomensa to create a concept step-by-step guide to self-installing broadband, using Augmented Reality (AR) technology. As well as pioneering a cutting-edge approach and empowering their customers, this would lead to less pressure on call centres.
In just three weeks, our innovation team created:
- An informative and entertaining VR solution to encourage users to self-serve
- Navigation and live chat features to reduce direct contact
- An interactive troubleshooting solution to aid staff on location