The Experience Capability Framework
- Simon Norris &
- Alex Metcalf
In our modern world, poor Customer Experience (CX) is a big business problem.
Gartner predicted that by 2020 more than 80% of businesses will compete on the basis of CX, and Forrester research shows that across the market CX leaders significantly outperform CX laggards.
But where do you start with improving your CX delivery? How do you know if your company is organisationally, culturally, and operationally ready to deliver excellent CX?
Simon Norris - Nomensa’s Founder & CEO - and Alex Metcalf - UX Consultant - explore in this whitepaper.
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Let's work together
We believe that creating groundbreaking experiences that make measurable differences in the way people live takes a special type of collaboration. Our team designs impactful experiences by leaning on the variety of capabilities and expertise within Nomensa to ensure our solution is bespoke to your needs. We believe collaboration is key, let’s work together.