The Met Office - designing an ambitious new app and digital language
We helped to define a new creative strategy for the Met Office’s consumer channels.
Read case studyAs part of this digital transformation, UWE’s ‘Student Journey Programme’ aimed to create an exceptional student experience by looking at the whole student journey, from enquiring about courses to graduating and becoming an alumni. So, in 2022, Nomensa worked with UWE Bristol to deliver the first stage in the Digital Experience Project (DXP).
Our first task was to conduct a discovery and Alpha into what students needed and what their current setup was lacking. With Nomensa’s help, the DXP team was able to uncover and present recommendations on how to transform their digital offering based on their students’ actual experiences.
UWE knew what it had to do to achieve its ambitions, but it didn’t yet have the internal user centred design (UCD) and research skills needed to bring it to life. UWE then recommissioned us to build these capabilities within its DXP team through a bespoke and structured, 12-week training programme.
Together, we were able to:
Through our partnership, we helped UWE’s DXP team to:
We began by running a capability scoping workshop with core members of the DXP team. This helped us to understand their:
This process allowed us to not only fuse ourselves into their working practices, but understand how we could integrate the training itself into DXP’s backlog.
We used this session to identify where and how we could turn UCD and research best practice into learning materials. In particular, we used activities in Miro to map out and match current UX capability against areas of focus. We then prioritised these as a team against their existing workstreams.
Our workshop honed our areas of focus. These were:
We then broke these topics into four core modules, each focusing on a particular aspect of qualitative research:
These modules incrementally built on each other, beginning with the basics of UCD and adding complexity as participants’ confidence and expertise grew. Across the programme, participants learnt how to establish common frameworks for adopting design processes that place users at the heart of products and services.
The training programme taught them how to plan research, define objectives, write research questions and choose the right methodologies. We also covered how to write a discussion guide, recruit participants, and facilitate and run usability testing sessions (both in person and remotely).
Finally, we taught the DXP team how to analyse their findings. This included different methods of analysis, and how to translate findings into UX artefacts and design requirements, like reports, journey maps, personas.
But we knew it wasn’t enough to just develop a detailed, tailored training programme. We wanted to make sure that these new practices were weaved into their ways of working so the teams not only felt empowered to work independently, but had frameworks and processes in place for them to do so.
Central to this was ensuring organisational buy-in by getting the right people in the room when delivering training sessions. DXP’s business analysts and designers were our primary focus, but we also opened these sessions up to more senior stakeholders as well as the wider business.
We then bolstered these training sessions by collaboratively working with their teams. We used co-design sessions and paired working to demonstrate UCD skills in action. This included working closely to plan research, analyse insights and write up sessions.
We also collaboratively facilitated and ran user research sessions with 12 participants. This meant that alongside their training, they now had real-world experience of running end-to-end research. Finally, we helped secure the successful implementation of these new techniques through research templates, including:
If you’re interested in improving your organisation’s expertise in design, content, UCD or accessibility through training, we can help.
Get in touch to talk to one of our dedicated team members. They’ll be able to begin the process of matching your unique priorities and gaps in skillsets with training that will achieve your immediate and long-term ambitions.
“This marks the end of a great collaboration on this project. I do hope we work together again, I have found everyone in the team to be very knowledgeable, open and approachable, resulting in a very successful partnership.”
– Hélène Pirsch, Project Manager of UWE’s Student Journey Programme
If reading this post has inspired you to improve the experience you deliver to users, we’d love to hear from you!
We helped to define a new creative strategy for the Met Office’s consumer channels.
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