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Utilities case studies | Nomensa


Learn how our UX expertise has empowered users to take control of their utilities. Read our case studies to understand the impact of UX and design services in the utility sector and unlock the potential for exceptional user experiences through intuitive interfaces to seamless customer journeys.

  1. Virgin Media Ireland


    Virgin Media Ireland

    Client: Virgin Media IrelandSector:
    7 minutes, 6 seconds

    Virgin Media Ireland’s call centres were oversubscribed by frustrated customers who needed support with their products and services but could not find the advice they needed on the website. The care team, who spent their days…

  2. Royal Mail Accessibility Strategy


    Royal Mail Accessibility Strategy

    Client: Royal MailSector:
    2 minutes, 12 seconds

    As the UK’s universal service provider, delivering a six-days-a-week, one-price-goes-anywhere postal service to more than 29 million addresses across the UK, Royal Mail wanted to make digital accessibility a key priority. Focusing on high-quality user experience, we…

  3. Liberty Global – Pan-European retail transformation


    Liberty Global – Pan-European retail transformation

    Client: Liberty GlobalSector:
    4 minutes, 28 seconds

    Enabling busy staff to deliver the best in class customer experience, without exception. Liberty Global is the world’s largest TV and broadband provider, connecting 21 million customers under the brands of Virgin Media, UPC, UnityMedia and…

  4. Liberty Global


    Liberty Global

    Client: Liberty GlobalSector:
    3 minutes, 18 seconds

    Liberty Global is the world’s largest international TV and broadband provider. Operating under five consumer brands, they connect over 22 million customers in 12 different European countries to their next-generation services.** In 2015, we partnered with…

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