Learn how our UX expertise has empowered users to take control of their utilities. Read our case studies to understand the impact of UX and design services in the utility sector and unlock the potential for exceptional user experiences through intuitive interfaces to seamless customer journeys.
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Virgin Media Ireland’s call centres were oversubscribed by frustrated customers who needed support with their products and services but could not find the advice they needed on the website. The care team, who spent their days…
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We are really proud of this project with Virgin Media Business (VMB) and our continuing partnership with them and the rest of the Liberty Global family. What’s more, this project got the industry talking too, scooping shortlists…
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As the UK’s universal service provider, delivering a six-days-a-week, one-price-goes-anywhere postal service to more than 29 million addresses across the UK, Royal Mail wanted to make digital accessibility a key priority. Focusing on high-quality user experience, we…
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Enabling busy staff to deliver the best in class customer experience, without exception. Liberty Global is the world’s largest TV and broadband provider, connecting 21 million customers under the brands of Virgin Media, UPC, UnityMedia and…
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Liberty Global is the world’s largest international TV and broadband provider. Operating under five consumer brands, they connect over 22 million customers in 12 different European countries to their next-generation services.** In 2015, we partnered with…
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