Alzheimers Memory Walk
We designed and built the Memory Walk website, a crucial revenue that supports research into tackling a devastating illness that affects more than 220,000 people a year.
Read moreWork
Our favourite case studies, webinars and whitepapers
NHS Blood and Transplant website redesign
Research threaded through our website redesign and build for NHS Blood and Transplant, driving an 100% and 50% increase in registration conversions via mobile device and desktop respectively.
Read moreMet Office - humanising the weather
Restructuring IA, crafting user journeys and resurfacing invaluable content helped extend the Met Office’s reach and reclaim reputation.
Read moreDepartment for International Trade
Flexible content design expertise supported the Department of International Trade in a fast-moving Brexit landscape.
Read moreRoyal Mail Accessibility Strategy
Accessibility expertise evolved the Post Office’s digital vision, centring inclusion across internal teams, processes and over 70 projects.
Read moreBritish Red Cross
Research artefacts like user journey maps and personas were coupled with interactive workshops to unify funding models and internal processes.
Read moreRSSB
Content strategy and UX intermingled to drive a 264% increase in page views for RSSB’s optimised and rewritten content.
Read moreVirgin Media Ireland
A content-first approach for Virgin Media Ireland’s help and support website reduces call centre demand by 6%.
Read moreEden Project UX Redesign
Demystifying user journeys and designing a new online platform generated a 27% increase in page views and a 40% increase in visitor numbers.
Read moreA new website for the University of Cambridge
We researched, designed, branded and built a modern and engaging education website, supporting both teachers and students.
Read moreQAA Website Optimisation
UX design, research and content formed the cornerstones of our collaborative partnership with QAA.
Read moreGirlguiding accessible future
We explored painpoints and opportunities for improving the online and offline experience of disabled Girlguiding volunteers.
Read moreVirgin Media Business - UX Strategy drives award-winning website
An award-winning website rebrand drives a 25% increase in traffic and a 40% improvement in bounce rates on mobile devices.
Read moreNational Trust - Award Winning Virtual Reality
Our award-winning, inclusive VR solution bought the National Trust’s famous properties into the homes of people living with Alzheimer’s.
Read moreLiberty Global - Pan-European retail transformation
An in-store tool to display and demo products, as well as answer care and support questions.
Read moreLiberty Global
A pan-European experience transformation that delivered sustained efficiencies, operational excellence and an enriched customer service
Read moreNimbl UX research design brand
We helped design and launch a parent approved solution that provides young people with the tools to digitally track and accesses their finances.
Read moreMet Office - designing an ambitious new app and digital language
We helped to define a new creative strategy for the Met Office’s consumer channels.
Read moreHighways England - Dart Charge
As their Customer Experience Intelligence Partner, we’re assisting Highways England as they procure and deliver the Second Generation Free Flow Charging Scheme for the Dart Charge.
Read moreHighways England - DMRB
We’ve been working closely with Highways England for three years now and have witnessed a true advocacy for user-centred practices grow across the organisation.
Read moreIICSA
Our collaborative, five-year partnership supported 15 investigations and launched, maintained and continually developed IICSA’s websites.
Read moreYuh - designing for disruption in the financial sector
Yuh is Swissquote’s fresh take on making investing and banking appealing to a new, younger audience. Multi-language with an intricate atomic design system, our work conceptualising, designing and bringing the app to life is some of our best yet.
Read moreWebinars
How to use illustration to improve UX
An illustration is more than just decoration… find out how in this webinar from our talented in-house designers.
Read moreSocial and UX - The Perfect Pairing
In this webinar Simon Norris and Peter Kay explore how we use social media monitoring here at Nomensa to research experiences at scale.
Read moreMeasuring Digital impact: Moving beyond Net Promoter Score (NPS
In this webinar, Tim presented a strategic evaluation process for measuring wider outcomes of UX projects using the Digital Impact Framework (DIF).
Read moreHow to disrupt competitors using superior UX
Simon Norris and Alex Metcalf discuss how the unicorn business use superior UX for market differentiation.
Read moreService Design in the Public Sector
From Amanda Payne, Account Director & Jon Fisher, Head of UX at Nomensa - the experience design and accessibility experts
Read moreWeb Accessibility - A first look at WCAG 2.1
When version 2.0 of the Web Content Accessibility Guidelines (WCAG) was released in 2008 the web was a very different place. Fast forward 9 years to the present day and we see a digital world with a multitude of devices that go beyond the desktop computing paradigm of 2008 – we need new guidelines to tackle this new world.
Read moreWhite papers
Making travel websites accessible for everyone
Amani Ali - Accessibility Consultant - takes a look at three main features on travel websites that would benefit from accessibility enhancements: date pickers, accommodation selection and filters.
Read moreJourneys with Unicorns
Simon Norris, Nomensa’s Founder and CEO, and Alex Metcalf, UX Consultant, reveal six characteristics and associated perspectives on how some of the famous unicorns are delivering superior UX in their quest for market differentiation and leadership.
Read moreHow to Achieve Customer Focus
In Achieving Customer Focus, Simon Norris and Alex Metcalf look at the three commercial benefits of customer focus and provide an overview of the business transformation required to achieve it.
Read moreThe Struggle for Existence - On the Origin of the Species
Hannah Tempest examines how apps must exist in a world of fickle users with quick-to-delete fingers and how under-performing apps face extinction, all competing for the same, vital resource: our attention.
Read moreThe Struggle for Existence - Deviate or Die
Hannah explores how environmental factors force organisms to variate, change and evolve – or risk being lost to time like the dodo, drawing on examples from the animal kingdom and apps that make survival an art.
The Struggle for Existence - A Complex Machine in a Perfect State
Hannah describes how components are reused across the natural world, while others are dropped and mutations welcomed. By deploying lessons garnered from evolution, we can refresh, recycle and reuse our ideas, transforming them into multiple manifestations.
Read moreThe Struggle for Existence - Beauty and Delight
Hannah looks at the occasionally baffling aesthetic decisions in the animal kingdom and the rare triumphs, but more common pitfalls, of brands choosing shiny components over user experience. In the battle between limited resources and fierce competition, we can all learn to be smarter and more strategic in our decision making.
The Experience Capability Framework
Where do you start with improving your customer experience (CX) delivery? How do you know if your company is organisationally, culturally, and operationally ready to deliver excellent CX? Simon Norris and Alex Metcalf explore in this whitepaper.
Let's work together
We believe that creating groundbreaking experiences that make measurable differences in the way people live takes a special type of collaboration. Our team designs impactful experiences by leaning on the variety of capabilities and expertise within Nomensa to ensure our solution is bespoke to your needs. We believe collaboration is key, let’s work together.