Blog
Running remote user research for NHS England and NHS Improvement
7 minutes, 7 seconds
Graduate UX Consultant Joshua Avern shares his advice and insight garnered through a recent project for NHS England and NHS Improvement.
Our Humanising Technology blog is where we discuss our thoughts, ideas and solutions on experience design and delivery.
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Graduate UX Consultant Joshua Avern shares his advice and insight garnered through a recent project for NHS England and NHS Improvement.
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Lauren Ellis, copywriter at Nomensa, outlines microcopy and explains why your business needs to start sweating the small stuff.
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We’ve always been big fans of remote user research because of the rich insights it can provide. Steven Shukor explains how this experience is proving invaluable during the coronavirus lockdown.
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Trying to improve accessibility without a strategy leads to costly misunderstandings and mistakes. Here are five accessibility fallacies we come across all too often.
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Accessibility is an integral part of Customer Experience (CX) and subject to all the same risks and opportunities. In this article, Alastair Campbell, Director of Accessibility, and Alex Metcalf, UX Consultant, explore how accessibility supports…
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Oliver Rouse, UX Consultant, explores the value of prototypes in UX design, sharing examples of different formats and how these can work for you.
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Lauren Ellis, copywriter, explores how personas are used in UX design as archetypal characters who represent the needs, ambitions, goals and behaviours of a particular user segment.
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A free tool for improving your customer focus.
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Great experience has no ceiling and is hard to copy. In this blog post, Simon Norris and Co-Founder – and Alex Metcalf explore how you can deliver customer experience that’s light years ahead of your…
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It started off small. Bottles of vitamin water cracked jokes about curing hangovers in the supermarket queue. Shampoo bottles sassed about recycling habits (or lack thereof) when you picked them up off the shelf. Meanwhile,…
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It’s an exciting time to be an illustrator in the user experience design world. Big names like Slack, Airbnb, Dropbox, Uber, Google and Facebook are doing it, and I’m hearing more and more mention of…
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Chris Richards, UX designer at Nomensa, takes a look at our relationship with AI through the lens of youru.: a hypothetical app that marks the complete symbiosis of human and machine.
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Simon Norris and Alex Metcalf explore how a great customer experience (CX) is a modern business imperative for commercial success.
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We all know how important it is to optimise content for SEO and the web, but should you count Google as a user? Peter Kay – Nomensa’s Search & Social Strategist – explores.
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As part of a project for NHS UK recently, we helped the team define who was responsible for what aspects of accessibility. After presenting this work at a cross-governmental accessibility event, several people asked for…
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In ‘The Struggle For Existence’, I explored how an idea’s lifecycle might survive its environment where ideas compete “red in tooth and claw” for survival.
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Gabi Mitchem-Evans – UX Consultant – shares her experiences of joining Nomensa as a graduate and gives advice on getting into the UX industry straight after graduating.
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A quick look at some simple ways to perform a UX health check of the effectiveness of your digital service, suggesting ways to measure what is needed to optimise your online customer journeys.
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Megan Ellis – UX Consultant here at Nomensa – shares her four top reasons why investing in UX design can drive real commercial value.
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Zoe Bierman – Principal UX Consultant – explores some universal Service Design truths she’s identified that transcend public and private sector.
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